Lisa Grotts’s Christian Assyrian grandparents emigrated to the United States from the Middle East in 1958. They made heart-wrenching sacrifices so that her father and his siblings, through education, would enjoy success in life. Their story of hard work and dedication is an American dream come true. Accepting and facing challenges head-on has always been in the forefront of Lisa’s work in the field of etiquette and manners. Throughout her career, Lisa has honed her leadership skills by working with a range of people and age groups. She is diplomatic, trustworthy, and committed to following through on any task sent her way. These strengths have enabled her to deal with questions about business and social situations with tact, discretion, and grace. Because she is motivated by the challenge of solving tricky etiquette dilemmas, Lisa’s private clients consider her to be decisive, focused, and fun to work with.

As the former director of protocol for San Francisco Mayor Willie L. Brown, Jr., Lisa organized international trade missions to countries including France, Japan, Taiwan, China, Vietnam, and the Philippines and provided a wide range of protocol services for the city including the U.S. Conference of Mayors and Britain by the Bay. She also organized prestigious red-carpet ceremonies for dignitaries, including His Holiness the Dalai Lama, the Duke of York, and President Bill Clinton; the prime ministers of Russia and Jamaica; the presidents of Brazil, Greece, the Philippines, and South Korea; ambassador Pamela Harriman; and Pio Cardinal Laghi.

Lisa founded her eponymous website,, in 1998 to conduct training in the areas of business and social etiquette and entertaining. When it comes to etiquette, Lisa’s mantra has always been “Good manners are good business.” She believes that diplomacy isn’t just for diplomats—it’s a must for success in life. Lisa is a Certified Etiquette Professional and a member of the International Society of Protocol and Etiquette Professionals. As an anglophile and a member of the Royal Enclosure, Lisa is an expert on all things royal. In 2012 and 2018, she covered the British royal weddings of Prince William and Prince Harry respectively. In 2018, she was bestowed, by Her Majesty Queen Elizabeth, a membership in the Most Venerable Order of the Hospital of St. John of Jerusalem, a British order of chivalry founded by Queen Victoria in 1888. In addition to her prestigious etiquette and protocol credentials, Lisa is the author of A Traveler’s Passport to Etiquette, and she wrote a manners blog for the Huffington Post for eight years. Currently, she’s an on-air contributor for both television and radio, including Fox & Friends and BBC News, and has been mentioned on The Today Show.

Lisa has owned her own etiquette consulting business for the past twenty years and is a proven self-starter and creative thinker. She meets deadlines, exceeds expectations, and develops groundbreaking ideas that can make a significant impact in the public-service sector. A creative person who is always thinking outside the box, she has raised millions of dollars for nonprofit organizations, including The Assyrian Aid Society, California Pacific Medical Center, Junior League of San Francisco, San Francisco Ballet, San Francisco Conservatory of Music, San Francisco Museum of Performance + Design, San Francisco Symphony, and San Francisco Suicide Prevention (with emphasis on at-risk youth). In 2014, Lisa was recognized for her hard work and received the Altruism Award from the San Francisco Suicide Prevention organization.