Because it’s so fast and so convenient, texting is now the No. 1 form of communication. But because this tool is so powerful, it has ground rules and responsibilities. Since texting has no boundaries or face-to-face communication, it can cause misunderstandings and even lend itself to abuse. Words matter, especially written words. Here are some…
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Communication & Technology
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Do You Talk or Text? Like many of the X generation, my sister and I shared three-course dinners with our parents nightly, and during that meal, we talked. My parents asked us questions such as: How was your day? Was your science test hard? How’s your friend Katina? These days, however, much communicating is nonverbal:…
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Mark Twain once said, “I can live for two months on a good compliment.” Me too! When someone pays me a compliment, it’s always so unexpected that it puts a bounce in my step. And although I am no Dr. Drew, I know that when we’re nice to others, they’re usually nice back. When we…
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I met President Clinton twice during the time I worked for the City and County of San Francisco. He was more charming than I could have imagined. Upon our first meeting, I had to remind myself that I was about to shake hands with the leader of the free world. If you have the…
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Because they are hands-free, speaker phones allow more than two people to take part in a call at the same time, even though this can result in a “tunnel effect”—a kind of echo that distorts the sound of the speakers’ voices. Speakerphones in offices, which can be activated by the push of a button,…
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Does anyone use the telephone anymore? Apparently not, if you’re between the age of 15 and 29. I can’t tell you the number of times I’ve tried to leave a message for my 17-year-old niece, only to find her voice mailbox full. When I ask her about it, she says she never checks messages….
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With no disrespect to Steve Jobs, we all need a break from our electronic toys from time to time. Last week, my husband forgot his BlackBerry while on a business trip and did not miss it except for e-mails. It was like the old days: he would just call me from his hotel-room phone….
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Every time you make or receive a telephone call, you’re making a lasting impression, so make sure your tone of voice and your manner of speaking are courteous. Answering the Phone for Another Person • If you’re answering someone else’s phone, give that person’s name first, then yours: “Pat Farrell’s office, Lisa Grotts speaking.” Avoid…
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Navigating computers and their problems can be challenging for all of us. At some point, you may need more than a computer Help line and a Genius Bar. This is the time to ask a computer technician to come to your home. In this situation, what are the rules for both client and technician? Here…
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Not another set of rules? I’m afraid so. Today’s new forms of social media — Facebook, Twitter, blogging, Skype, texting, YouTube, Instant Messaging, and those indispensable smart phones — require follow-us-wherever-we-go rules, and they are changing as you read this! Social media are the new e-mail. These networking tools have exploded in consumer popularity in…
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