Mark Twain once said, “I can live for two months on a good compliment.” Me too! When someone pays me a compliment, it’s always so unexpected that it puts a bounce in my step. And although I am no Dr. Drew, I know that when we’re nice to others, they’re usually nice back. When we…
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Communication & Technology
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I met President Clinton twice during the time I worked for the City and County of San Francisco. He was more charming than I could have imagined. Upon our first meeting, I had to remind myself that I was about to shake hands with the leader of the free world. If you have the…
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Because they are hands-free, speaker phones allow more than two people to take part in a call at the same time, even though this can result in a “tunnel effect”—a kind of echo that distorts the sound of the speakers’ voices. Speakerphones in offices, which can be activated by the push of a button,…
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Does anyone use the telephone anymore? Apparently not, if you’re between the age of 15 and 29. I can’t tell you the number of times I’ve tried to leave a message for my 17-year-old niece, only to find her voice mailbox full. When I ask her about it, she says she never checks messages….
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With no disrespect to Steve Jobs, we all need a break from our electronic toys from time to time. Last week, my husband forgot his BlackBerry while on a business trip and did not miss it except for e-mails. It was like the old days: he would just call me from his hotel-room phone….
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Every time you make or receive a telephone call, you’re making a lasting impression, so make sure your tone of voice and your manner of speaking are courteous. Answering the Phone for Another Person • If you’re answering someone else’s phone, give that person’s name first, then yours: “Pat Farrell’s office, Lisa Grotts speaking.” Avoid…
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Navigating computers and their problems can be challenging for all of us. At some point, you may need more than a computer Help line and a Genius Bar. This is the time to ask a computer technician to come to your home. In this situation, what are the rules for both client and technician? Here…
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Not another set of rules? I’m afraid so. Today’s new forms of social media — Facebook, Twitter, blogging, Skype, texting, YouTube, Instant Messaging, and those indispensable smart phones — require follow-us-wherever-we-go rules, and they are changing as you read this! Social media are the new e-mail. These networking tools have exploded in consumer popularity in…
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f you want to drink, that’s your business. But as soon as you drink and get behind the wheel of a car, it becomes my business. ~ Candy Lightner Candy Lightner, founder of MADD (Mothers Against Drunk Driving) had a huge impact on me when I was growing up in Sacramento, California. Her thirteen-year-old…
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The definition of small talk includes both light conversation and idle banter. Small talk is what people say to one another to be social. It breaks the ice. By asking general questions and giving answers, people connect. Small talk is not in-depth conversation, but rather an exchange of social niceties. A lot is written about…
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