1. Kill them with kindness.
As the saying goes, “Don’t let them see you sweat.” You can save that for the gym.
2. Treat them with respect.
If they feel disrespected, then your conversation will go nowhere. So always treat others the way you want to be treated.
3. Be reasonable.
Easier said than done because you can’t always reason with unreasonable people, but you can try.
4. Keep calm.
Losing your temper will only be a trigger for an even more difficult dialogue.
5. Get outside perspectives.
Ask your colleagues for help.
6. Take it up with management.
Even the best intentions can only go so far. When in doubt, let the manager intervene.
7. Build rapport.
This may take time, but it will help in your everyday dealings.
8. Never judge.
If you don’t want others to judge you, don’t judge them.
9. Trust your instincts.
When your gut speaks louder than words, go with it.
10. Be compassionate.
If an “I am sorry’ is in order, then do so. This will diffuse many hurt feelings along the way.